Complaints
Draft for sign-off — not yet reviewed by the client.
If something's not right
Tell us. Ring 01642 750404 or email sales@mastercopy.co.uk with 'Complaint' in the subject line and we'll acknowledge it within two working days.
How we handle it
Your complaint goes to a director — not a queue. We'll investigate, keep you informed, and aim to resolve matters within ten working days. If it takes longer, we'll tell you why and when to expect an answer.
After 37 years in business we've learned the same lesson print taught us: fix it properly the first time, and say so plainly if we got it wrong.